Privacy Policy

Privacy Policy

Introduction

Personal information is information about an identifiable individual. Your privacy is top priority for us and, at Realbookers we are committed to safeguarding your privacy. This policy sets out how we will collect, use, disclose and protect your personal information when you use our website www.realbookers.com or our services. This privacy policy should be read in conjunction with our cookies policy at (Privacy Policy). If you are based in the European Union and use this website or our services, the additional terms in the addendum to this policy (GDPR Addendum) apply to you. This policy does not limit or exclude any of your rights under the AL Privacy Act and other applicable laws. If you wish to seek further information on the AL Privacy Act, see wwww.akshi.gov.al/privatesia/

WHAT PERSONAL INFORMATION DO WE COLLECT

We collect, hold and process two categories of personal information: Account and Marketing Data is personal information that we collect about you in connection with the creation or administration of a Realbookers account if you ask to receive information about us or our services, including if you sign up to schedule a demo call when you contact us directly (e.g. telephone call, email, website chat or through your user dashboard) when you visit our website Realbookers.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

You, when you provide that personal information to us, including via our website and our services, through any registration or subscription process, through any contact with us (e.g. telephone, email, website chat, face to face meeting) or when you buy or use our services.
Third parties where you have authorised this, such as via LinkedIn or Facebook credentials, or the information is publicly available.

By recording clickstream data, which is information that is recorded when you click anywhere on the website, including the date and time of your access, time zone setting, information about your browser and system or device configuration and capabilities, the webpages you access and your IP address.
Through the use of cookies and similar storage technologies. Please refer to our Cookies Policy for further information, including information on how you can disable these technologies.

How we use your personal information

We may use personal information provided directly by you:

To provide this website and our products and services to you, including to provide technical support or information in relation to our products and services
To verify your identity
To provide the website and our products and services to you
To market our products and services to you, including contacting you electronically (e.g. by text or email for this purpose). You can stop receiving our promotional emails or service related communications by following the unsubscribe instructions included in those communications or contacting us at support@realbookers.com
Notify you about changes to the website or our products and services
To improve the website and services that we provide to you
To respond to communications from you.

Disclosing your personal information

We may disclose your personal information to:

Another company within our group for the purposes described in this policy
Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or our products and services. Please see the GDPR Addendum for further information or the third party providers we use.
Our professional advisers e.g. accountants, lawyers, auditors
Any other person authorised by you
Any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal information. This includes on premise security of Realbookers computer software. We encrypt any sensitive information that is transmitted via our website (such as credit card numbers) using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password used in relation to our products and services. Please do not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

PROCESSESING PERSONAL DATA

The personal data we may process consists of the Account and Marketing Data described in our privacy policy. This Account and Marketing Data may be processed for the purposes outlined in our privacy policy. The legal basis for our processing of Account and Marketing Data is your consent and, for certain Account and Marketing Data, processing is necessary for the performance of a contract to which you are a party or for our legitimate interests (except where such interests would be overridden by your fundamental rights and freedoms which require the protection of personal data). Despite the above, we may process any of your personal data where such processing is necessary for compliance with applicable laws. You do not have to provide us with your name or contact information to access and use certain parts of the website. You do have to provide us with information that is automatically collected by Google Analytics during your use of the website (location, browser and operating system details), however, this is not personal information.